Reference

Privacy Policy for Indonesia Accounts

At mahadewi77, this policy tells you what we keep, why we keep it, and how you can ask us to change it.

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mahadewi77 Privacy Policy for Indonesia Accounts
REACH THE TEAM

Where To Reach Our Privacy Team

If you want to ask about this policy, we keep three contact paths open: live chat in your account area, email, and the form inside your profile. Use the same channel for a correction, a stored-record request, or a question about retention so we can match the thread to your account. We answer in English and keep the case linked until it is closed.

Team online

Live Chat

Open the chat from the account corner and send your request any time between 09:00 and 23:00 WIB. We use it for data-change requests, stored-record checks, and request tracking today.

Email

Write to [email protected] if you need a copy of your records, a correction, or a retention question. Include your account email so we can match the request faster.

Profile Form

Use the form in your profile under Help > Privacy to ask for updates, deletion checks, or a full account-data export. We keep the submission linked to your ticket.

HOW WE HANDLE

How We Protect Your Records

We handle privacy requests by checking the account, the message history, and the reason for the request before we change stored fields.

Data Use

We use the data you submit to open the account, confirm your contact method, and process support requests. That includes the email address, device signals, and payment references tied to DANA, OVO, GoPay, or QRIS.

Cookie Control

Our site stores cookies for login state, language choice, and session safety. On Chrome, Safari, or mobile browsers, you can clear site data in settings if you want a fresh sign-in on the next visit.

Security Checks

When you ask for a record change, we verify the request against the account email and recent message history before we touch stored fields. That extra step helps us avoid changes from the wrong inbox.

Retention Window

We keep support logs, payment traces, and device records only as long as needed for account handling, dispute work, and legal duties. After that window, we delete or mask fields we no longer need.

Change Requests

If you need a correction, contact us from the registered email and state the field you want changed. We may ask for a matching login or a recent support ticket before we update anything.

Local-Law Access

If access to the service is restricted in your region, it depends on local law and is available only where local law permits. We do not extend access outside that legal frame.

Privacy Questions You May Ask

These are the privacy questions we hear when you open an account, send a support request, or ask for a record change. The answers stay tied to the account email, the payment trail if one exists, and the device records that help us verify the request. If you need help after hours, use the form and we will continue the thread on the next support window.

We keep the fields you submit for the account, the device signals that arrive with the sign-in, and the message history linked to your email. We use them to verify the request and keep the record consistent.

We hold only the payment references we need to match a request, check a record, or resolve a support case. We do not keep more fields than needed for that purpose.

Cookies help us remember your session, language choice, and device state when you return on Android or iPhone. You can clear them in the browser settings if you want a fresh sign-in.

We keep support logs, device traces, and payment references only while they are needed for account work, dispute handling, or legal duty. After that, we delete or mask the parts we no longer need.

Send the request from your registered email and name the exact field you want changed. We may ask for a recent login or ticket number before we update the stored record.

Use live chat between 09:00 and 23:00 WIB, email [email protected], or the form in your profile. We keep the thread linked to your account until the request is closed.

If local law restricts access, we follow that rule and only provide service where local law permits. When that applies, we keep the account record in place and explain the next step through support.

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